At, our goal is to provide our customers with the highest quality Pootharekulu and exceptional customer service. However, we understand that taste is a subjective matter and may not meet everyone's expectations.

Our Return & Refund policy is as follows:

  • Refunds will only be issued for orders that have not yet been dispatched and in the case of a damaged product received.
  • In the event that a damaged product is received, please contact us at with a photo/video of the damaged product and your order number within 24 hours of delivery. We will resend the sweet as soon as possible at our cost.
  • Returns are not allowed just because you don't like the sweet or it doesn't meet your expectations. Taste is a subjective matter and we apologize for any disappointment this may cause.
  • To request a refund, please contact us at with your order number and reason for the refund request (Only in case of Damaged Product).
  • Refunds will be processed as soon as possible and will be credited back to the original method of payment.

We apologize for any inconvenience this may cause. If you have any questions or concerns, please do not hesitate to contact us at and our customer service team will be happy to assist you.